``Nurses are the patient's caregiver,
advocate, support group, and the physician's eyes, ears and soul,''
says Dr. Bruce Phillip Krieger.
And last week, for being all that and more, nurses at Mount Sinai
Medical Center in Miami Beach received their profession's highest
recognition -- a national award for excellence of service.
``I've been in nursing for 19 years,'' said Amalia
Eisenberg, an advanced registered nurse practitioner at Mount Sinai.
``It's so nice to be recognized for the work you do with love.''
The prestigious Magnet Recognition for Excellence in Nursing
Services award, given by the American Nurses Credentialing Center in
Washington D.C., is the highest level of recognition the center
gives to nursing programs in health care organizations.
The award was presented to Mount Sinai nurses during National
Nurses Week. Dressed in white lab coats or aqua-green uniforms,
nurses from Mount Sinai and Miami Heart Institute, an arm of Mount
Sinai, filled an auditorium at Miami Heart to receive their pins for
exemplary nursing services and patient care.
``It's a journey in excellence care,'' says Jeanne Floyd,
executive director of the credentialing center. ``The hospital
receives the designation for a four-year period.''
The award is not easy to get. Interested organizations must file
an application and about a year , a site visit is made to assess the
organization. A commission from the ANCC reviews all standards of
care in the hospital before making a designation. The commission
then ensures the same standards are being enforced over the
four-year period.
Among the criteria are: excellence in meeting nursing standards
and patient care; low mortality; a decrease in patient falls, injury
and bedsores; and the ability of the nursing team to work together
under strong leadership.
``The nursing staff, of which there is a dire shortage, is the
largest body of staff in a health care group,'' says Floyd. ``Once
this group is strong and united, it has a ripple effect that affects
other colleagues in the organization and community.''
To date in the 5-year-old credentialing program, 34 health care
organizations nationwide hold the Magnet recognition for excellence
in nursing services. Three of those are in South Florida: Mount
Sinai, Baptist Hospital of Miami in Kendall, and West Boca Medical
Center in Boca Raton.
Dr. Krieger, president of the medical staff at Mount Sinai and
Miami Heart, says the award is well-deserved.
``The emotional support and teamwork required of nurses is
crucial,'' Krieger says. ``I see incredible things nurses do on a
daily basis. They save people's lives and deal with emotional
issues.''
Eisenberg, 43, who was born in the Philippines, says nursing was
in her blood from a young age.
``I knew I wanted to be a nurse in high school,'' she says. ``All
I've ever wanted to do was make a difference with every patient
under my care. I've formed long-lasting relationships with some of
them.''
Eisenberg remembers the case of Stephania Desiré, a 27-year-old
woman who was under her care. The patient had undergone surgery to
remove a brain tumor. During morning rounds, Eisenberg said she
noticed the patient was lethargic.
``I immediately told the other nurses to get her to C.A.T. scan
and called the neurosurgeon on duty,'' Eisenberg says.
It turned out the patient had hydrocephalus -- water in the brain
-- and was immediately taken into a second surgery to drain the
water, she says.
Recently, the patient sent Eisenberg an invitation to her
wedding. The two have a special bond and continue to keep in touch.
``Nurse Amalia was great,'' says Desiré, a therapist in a
substance abuse center. ``She made it seem like a vacation with all
her tender loving care.''
``The profession is an art as well as a science,'' says Charlene
Welker, a registered nurse practitioner who is vice president and
chief nursing officer at Mount Sinai and Miami Heart. ``It's a hard
thing to master the two philosophies -- art and science. Most people
don't realize how difficult it can be.
On the one hand a nurse must be in command of her clinical
expertise, but on the other she must administer it with tender
loving care under the most trying conditions.''
But according to a national survey released by the Federation of
Nurses and Health Professionals, one in five current nurses expects
to leave the profession within the next five years because ofhigh
stress, irregular hours, low morale and not enough nurses on staff.
According to the American Nurses Association, there is a
``looming'' shortage of nurses that may soon reach crisis
proportions as the nation's aging baby boom population begins
placing greater demands on the U.S. health care system. The survey
reported 56 percent of nurses felt their time available for direct
patient care had decreased, and 75 percent believed the quality of
nursing care has declined within the past two years.
There is legislation in the works to address the emerging nursing
shortage -- the Nurse Reinvestment Act and the Patient Safety Act.
``The health care industry as a whole is being negatively
buffeted by funds, salaries, insurance companies, policies,
Medicare, and Medicaid,'' says Krieger. ``Everybody is feeling it.''
Krieger says the recognition of the nurses in the Magnet program
at Mount Sinai is a major turning point in the hospital's ongoing
battle to attract and retain the best nurses. The Magnet award, he
says, appropriately places the nursing staff at a higher level than
most of the hospitals in the area.
``A nurse's role is multifactorial. It goes to the essence of
healing,'' Krieger
says.